Shipping Your Order | My Sole Addiction

How will my order ship?

Since the Canada Post labor dispute is not over-over, only on pause until May, we are not ready to return all our eggs to the Canada Post basket. So, how we ship your order truly depends on your community.

If you live in a larger center, your order will likely ship with UPS or Purolator, depending on who can offer the most cost-effective rate.

If you live in a smaller center or rural community, your order will most likely be delivered with Canada Post. However, we have become big fans of CanPar, so if they have SmartSpot in your community, we may choose to use them.

All orders, regardless of the courier, will ship with a signature. We do this so your parcel is not left unattended on your front step for porch pirates to steal.

When your shipping label is created, you will receive an email from Sole Addiction at tracking@shipstation.com. In that email, you will find a direct link to your tracking details and the courier we have chosen to ship your order with.

What are your shipping rates?

Due to our location in Northern Alberta, shipping can be pretty costly the farther east the parcel is going. Because of this, we’ve had to increase the Free Shipping minimum for Eastern Canada. We sincerely apologize for the inconvenience. As a small business, it is the only way we can make ends meet.

Alberta, BC, Saskatchewan
Free Shipping at $200 (before Taxes)
$20.00 if less than $200

Manitoba, Ontario, Territories
Free Shipping at $250 (before Taxes)
$25 if less than $250

Quebec, All Maritime Provinces

Free Shipping at $300 (before Taxes)
$30 if less than $300

United States & Nunavut
$70.00 Flat Rate

International
$150 Flat Rate

When will my parcel ship?

Most regular-priced orders to our website ship within one to three business days. However, if you place an order on the weekend, it may not leave until Tuesday. We tend to get a lot of orders over the weekend. At the most, you will wait three-ish business days for your order to ship:) Now, sale-priced orders may take a bit longer… sometimes upwards of 10 business days. It truly depends on order volume!

Please note that sale-priced orders purchased during ANY sale event may take upwards of 10 business days to ship.

You will receive an email with your tracking number when your order ships. This email will come directly from Sole Addiction <tracking@shipstation.com> and may be filtered as spam or promotional. So check those folders! If it is not in either folder, please email us at onlinesales@mysoleaddiction.com, and we will help you! Please don’t ask us on Facebook or Instagram; we will not share those details with you over social media for privacy reasons.

When will my parcel arrive?

Your parcel will be delivered within 2-14 business days depending on where you live in Canada. For example, if you are in the Edmonton or Calgary area, it will likely be two to three business days…maybe less. It will be about the same if you are in Saskatoon or Regina. If you are in the BC Interior, Lower Mainland, or the Island, it seems to be 4-6 business days. Northern BC and Southern Manitoba seem to be upwards of 6 business days. The further east or North you are, the longer things take. Unfortunately, due to our location in Northern Alberta, getting things east and/or north in a speedy fashion is not possible.

States? Oh my goodness, it will take 14-21 business days. Maybe less if you are close to the border. International? 6-12 weeks…maybe more. Please note we are not responsible for duties or customs charges.