Shipping Your Order | My Sole Addiction

So Canada Post is on strike… What now?

Update 11/15/24 All current orders will be leaving Monday with either Canpar or UPS ground, depending on who is most cost effective to your address. Our online customer service team will be contacting all customers to confirm their shipping address for door-to-door delivery.

If you currently have a parcel in transit with Canada Post, we sincerely apologize for the delay you will experience. We cannot predict when it will deliver:(

What are your shipping rates?

Due to our location in Northern Alberta, shipping can be pretty costly the farther east the parcel is going. Because of this, we’ve had to increase the Free Shipping minimum for Eastern Canada. We sincerely apologize for the inconvenience. As a small business, it is the only way we can make ends meet.

Alberta, BC, Saskatchewan
Free Shipping at $175 (before Taxes)
$20.00 if less than $175

Manitoba, Ontario, Territories
Free Shipping at $250 (before Taxes)
$25 if less than $250

Quebec, All Maritime Provinces

Free Shipping at $300 (before Taxes)
$30 if less than $300

United States & Nunavut
$70.00 Flat Rate

International
$150 Flat Rate

When will my parcel ship? –

Most regular priced orders to our website ship within one to three business days. However, if you place an order on the weekend, it may not leave until Tuesday. We tend to get a lot of orders over the weekend. At the most, you will wait three-ish business days for your order to ship:) Now, sale-priced orders may take a bit longer… sometimes upwards of 10 business days. It truly depends on order volume!

Please note that sale-priced orders purchased during ANY sale event may take upwards of 10 business days to ship.

You will receive an email with your Canada Post tracking number when your order ships. You can reference this item number anytime at canadapost.ca. If you do not receive an email, please check your spam folder. If it is not in your spam folder, email us at onlinesales@mysoleaddiction.com, and we will help you! Please don’t ask us on Facebook or Instagram; for privacy reasons we will not share those details with you over social media.

When will my parcel arrive?

Your parcel will be delivered within 2-14 business days depending on where you live in Canada. For example, if you are in the Edmonton or Calgary area, it will likely be two-three business days…maybe less. It will be about the same if you are in Saskatoon or Regina. If you are in the BC Interior, Lower Mainland, or the Island, it seems to be 4-6 business days. Northern BC and Southern Manitoba seem to be upwards of 6 business days. The further east or North you are, the longer things take. Unfortunately, due to our location in Northern Alberta, getting things east and/or north in a speedy fashion is not possible.

States? Oh my goodness, it will take 14-21 business days. Maybe less if you are close to the border. International? 6-12 weeks…maybe more. Please note we are not responsible for duties or customs charges.