Customer Care

Do you have a question?

We understand that sometimes shopping can be tricky, so we have a dedicated customer service team ready to answer any questions you may have.  We can best be reached via email at onlinesales@mysoleaddiction.com. 

Our team is in the office on weekdays and is always happy to help!

If you prefer to chat on the phone, we understand entirely!!.   Send us a brief email with your contact number, what styles you are inquiring about, and the best time to reach you, and we will be in touch as soon as possible.

Are you looking for an order confirmation?

Your order confirmation, tracking number, and shipping notifications will be sent to the email address you provide at the time of purchase. 

In the event, your contact email differs from the one you provided at the time of purchase, please do not hesitate to contact us. We can best be reached via email at onlinesales@mysoleaddiction.com.

If you have any other questions or concerns, please do not hesitate to email us!!  We can best be reached at onlinesales@mysoleaddiction.com

Do you have a delivery preference?

All parcels are shipped with Canada Post – CARD FOR PICKUP- to avoid being left unattended on doorsteps for porch pirates to steal. 

If you have your parcel sent to your place of business, where someone is available to sign from 9am-6pm, Monday -Friday, please email us, and we will happily change the shipping label settings to allow for door-to-door delivery.  Please include the business’s name in your email so we can add it to your shipping label.